Frequently Asked Questions

The following are some examples of questions asked by people seeking help from this service:

1. How can on line counselling improve my confidence/self-esteem & sense of self-worth?
Confidence is something that can be developed and nurtured from a young age and if life circumstances have been kind and generous in encouraging it to a reasonable level, the product is a confident and generally happy young adult. As we mature, we are again influenced by life circumstances, some of which may not be conducive to maintaining a well-balanced perspective of yourself or others. This can be harmful to our self esteem.
When adults remain in an environment where they are subjected to repeated verbal abuse or 'put-downs' or other forms of abuse - psychological or otherwise, it can cause prolonged periods of sadness and confusion. As a result, their level of confidence progressively diminishes.
By sharing the difficulties you have experienced, your counsellor will help pave the way to restoring these vital personal qualities.
You will be sharing a part of your life with someone who understands the importance of realising your true potential. If positive change is what you are looking for, your counsellor needs to know the ins and outs of your situation in order to help you move forward and reach a realistic level of improvement and happiness. You are  taking a highly responsible step in making the decision to seek help to restore your level of confidence because this is essential not just in the short term, but also for your future It's also important for any children who look upon you as their role model.

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2. How do you make the first step in breaking the silence of a long kept secret or fear?
Once you have made the decision to seek some advice, suggestions and support from your on line counsellor, you have already made the first step in overcoming this mental anguish.  Your decision to break the silence that may have been haunting you for an extended period of time, is based on your recognition that something in your life needs to change. Getting help and support along the way, means you will not feel so alone in the process of making that happen. It is usually comforting to know that you can share your experiences without being judged, by someone competent and experienced in working with people looking for support during difficult times.

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3.  Can a couple (married or otherwise) share the on line sessions?
Not usually. These sessions are undertaken by one person at a time. To avoid conflict of interest and biases, it is recommended that the person seeking support, is the person who participates in the sessions. However, where both partners of a marriage/relationship are taking an active interest in the process and progress, the correspondence can be shared. This is typically done by printing the emails off and storing the correspondence in a hard-copy folder so it is at all times accessible for both partners to read. This is usually the case for partners who want to improve certain aspects of their relationship and they have reached mutual agreement in finding ways to assist in that process.
In the case where a partner does not want the other to know they are seeking help, it is the responsibility of the client to ensure their password and access to email accounts is protected from anyone else who might share or have access to their computer or iphone.

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4.  What sort of session options are available?
This service provides four different session options to cater for the variation of people's needs. There is a Daily and 14 day crisis intervention option for urgent situations, or a 30 day or 3 month option for less urgent situations. All options provide unlimited access 24/7 to the counsellor for the duration of the access period you have chosen. The details and fees for the session options are on the How To Start page.
You will receive a reply email the same day as payment is received, which includes beginning on line session information. Sessions can commence without delay or whenever you are ready.

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5. Depression is usually treated with medication, so how can I expect counselling to help if I am not on medication?
Not all depression requires medication. There are many and varied reasons why depression occurs and not all are recurring or long-lasting. If a person's depression has been correctly diagnosed and medication has been recommended, it can sometimes be a difficult decision as to whether to comply with the recommendations or not. However, research shows us that in most cases, counselling support combined with the correct dose of anti-depressant medication provides the most effective results. Following the advice given by your doctor is condoned by this practice. Many cases of depression require stabilising to assist in lifting low moods and generally to improve your quality of every day living. The affected person needs to recognise that the benefits in taking prescribed anti depressants are often extended beyond the self. Family members often suffer alongside the person with depression. When you are depressed, your world can appear very different to what it might otherwise be and that includes your partner or family. 
Most people would agree that where some form of relief is available, it's worth their while getting it. If it takes just one thing, or a combination to relieve the symptoms effectively you are far more likely to be able to resume and enjoy a satisfying existence. Most people will seek help because they prefer to feel as well as they possibly can. When the decision has been made to seek advice from a doctor to assist overcoming the debilitating effects of depression, counselling can provide additional support for everyone including family members. 

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6. I am the carer of an elderly parent.  Can you help, I'm not coping....................?
With an ageing population and service providers stretched beyond their limit, more and more 'baby boomers' are becoming carers for one or both ageing parents. There is a trend towards the elderly remaining 'at home' because this reduces the number of elderly in nursing homes - of which there is an insufficient number to cater for the surge of those in need of mental and physical support.
Consequently, the elderly are forced to either surrender their care to family members or wait for very long times in their own home, living in hope that their turn will come to fill the next vacancy in an aged care facility. During the course of their waiting, they may become progressively less mobile, less capable in fulfilling ordinary day to day tasks as their confidence rapidly diminishes along with their independence.  This is when family steps in to do the caring. It is in effect a type of role-reversal. Those once most capable and determined parents are now hearing the words of wisdom, the stoic reassurance and custom-made advice, now imparting from the lips of their own offspring. However, these now adult children are often un-trained and un-prepared for the task that lies ahead. It's usually a time more than any other that the adult child sees themselves become a clone of a parent they denied being like for the past 50 or more years. It is an experience like no other for both the ageing adult and their family member carer.
It is therefore not unusual to find the carer reaching out for support, even though they are in the position of caring for someone becoming steadily more reliant upon them. Some people cope admirably with this role-reversal but many tend to flounder under the pressure. There is carer support available in some places, but for many it is non-existent. When a carer feels they need support, it is important that they can call upon someone knowledgeable in this area. The various and often negative impact that the ageing process can have on family relationships is often not discussed widely as it is an expectation that people cope- somehow. Carer support requires some one knowledgable in this area. It can be reassuring to know that there is support only a keyboard away with someone who has co ordinated carer-support programmes and worked with the families of special needs patients.

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On Line Counselling from this service is for people over 18 years of age, unless arranged by the parent.